“Just two months into the transition to the first new fare-payment system in nearly 20 years, customers are adopting Ventra at an unprecedented rate in the industry, with more than 25 million rides taken and more than 50 percent of CTA customers using Ventra after just eight weeks,” Claypool said. The new Open Fare contactless card payment system is the first of its kind in North America, and is replacing an obsolete system while meeting the requirements of state legislation for a universal-fare system for regional transit agencies. The Chicago Transit Authority today announced it has directed the developer of the new Ventra fare payment system to take immediate steps to resolve a number of technical issues that have led to poor customer experiences.Īt a meeting of the City Club of Chicago, CTA President Forrest Claypool said there have been improvements on a number of fronts-from improving the customer-service call center to increasing the reliability of Ventra card readers-but that CTA has demanded an even stronger response from Cubic Transportation Systems. Agency calls for new levels of accountability from vendor
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